WS_FTP - "Never!" error when launching WS_FTP.

Question/Problem: When I launch WS_FTP (Home or Pro) a small window pops up. Inside is a yellow triangle with the word "Never!". After clicking ok a few times the error disappears but WS_FTP does not run.

Answer/Solution:

If the WS_FTP Pro splash screen will not go away, end-task the "wsftpgui.exe" process in the task manager (or just reboot the system).

Browse to the following directory:

C:\Program Files\Ipswitch\WS_FTP Professional

Delete the file named psapi.dll

*** Please note: Only delete this file if it is in the WS_FTP Professional directory. Do NOT delete it from any other directory especially Windows or System32. ***