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Question/Problem: After upgrading from WhatsUp Professional 2006 to WhatsUp Professional 2006.01, my Recurring Reports stopped working. Instead of getting the report I've configured, I just get the WhatsUp Professional login page.
Answer/Resolution: An update to WhatsUp Professional which resolved a security issue has made changes to the way Recurring Reports must be configured. Prior to 2006.01, any of the following Report URL formats were acceptable:
http://www.ipswitch.com/NmConsole/Navigation.asp?sGroupView=Map.asp
http://wupcomputer/NmConsole/Navigation.asp?sGroupView=Map.asp
http://192.168.1.1/NmConsole/Navigation.asp?sGroupView=Map.asp
http://localhost/NmConsole/Navigation.asp?sGroupView=Map.asp
http://127.0.0.1/NmConsole/Navigation.asp?sGroupView=Map.asp
Beginning with WhatsUp Professional 2006.01, Report URLs must now be configured to either use 127.0.0.1 or a hostname which resolves to 127.0.0.1. There are several methods to accomplish this depending on which features you need available in the email sent by WhatsUp Professional.
Option A (View Only)
If the HTML links that may be contained within the body of the email message (or message attachment) do not need to be active,
you only need to change any Report URL to either localhost or 127.0.0.1.
This results in an HTML email or HTML attachment (depending on the Recurring Report's configuration) being sent to the user as normal,
but none of the hyperlinks within the report will be active.
In order to connect to the WhatsUp web interface, the user will need to manually open a browser and enter the IP address or hostname of the WhatsUp machine.
For example, if your report URL was:
http://www.ipswitch.com/NmConsole/Navigation.asp?sGroupView=Map.asp
OR
http://wupcomputer/NmConsole/Navigation.asp?sGroupView=Map.asp
OR
http://192.168.1.1/NmConsole/Navigation.asp?sGroupView=Map.asp
The URL should be changed to either of the following:
http://localhost/NmConsole/Navigation.asp?sGroupView=Map.asp
http://127.0.0.1/NmConsole/Navigation.asp?sGroupView=Map.asp
Option B (Active Links)
If the HTML links that may be contained within the body of the email message (or message attachment) must be active,
you must change any Report URL to a hostname. An IP address (even the IP address of the WhatsUp computer) will not function correctly.
From the workstation on which you will be receiving the Recurring Report email, the hostname used must resolve to the IP address of the WhatsUp computer.
From the WhatsUp computer, this same hostname must resolve to the loopback IP (127.0.0.1).
For example, if your report URL was:
http://www.ipswitch.com/NmConsole/Navigation.asp?sGroupView=Map.asp
OR
http://wupcomputer/NmConsole/Navigation.asp?sGroupView=Map.asp
You would make no changes to the Report URL. But, if your Report URL was:
http://192.168.1.1/NmConsole/Navigation.asp?sGroupView=Map.asp
OR
http://127.0.0.1/NmConsole/Navigation.asp?sGroupView=Map.asp
You must change the Report URL to a hostname.
Again, from the workstation which will be receiving the email, the hostname must resolve to the IP address of the WhatsUp computer.
But, from the WhatsUp computer, this same hostname must resolve to 127.0.0.1.
If, on the WhatsUp computer, the hostname you will use does not resolve to 127.0.0.1, you can create an entry in the Windows HOSTS file to override DNS resolution for the hostname
to always be 127.0.0.1. For more information on modifying the Windows HOSTS file, please see TCP/IP Fundamentals for Microsoft Windows.
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