WhatsUp Gold - Custom TCP service check that has no send or expects fails after upgrade to version 7.00

Product: Version: Platform:
WhatsUp Gold 7.00 Win98,NT,Win2000,XP

Question/Problem: I had a version 5 or 6 custom TCP service check that has no send or expects, but on upgrade to version 7.00 this service always fails.

Answer/Solution: You are just checking to see if the port is open and you do not care to use any of the service protocol. The version 7.00 scripted TCP check expects something to be placed in the script area. Since you do not care to send or expect anything, just add a comment line as the script and you will be fine. For example add the following comment line into the empty script box (comments start with #):

# Just a port check

The comment needs to be added under configure | monitored services | ssl
servers.

WhatsUp Gold 7.01 removes the requirement for a comment, but you may wish to add one anyway for documentation purposes.

Document #:   Revision Date:
WG-20011206-DM03   06/14/04

Return To KnowledgeBase Search Page