IMail - How can users check their spam folder from their POP3 mail client?

Question/Problem: Spam goes to the user's spam folder in Web Messaging, but when the user checks mail in their POP3 mail client, they cannot see the spam folder. How can users check the spam folder from their POP3 mail client?

Answer/Solution: When antispam is configured to move spam to a user's spam sub-mailbox, IMail creates the sub-mailbox on the server. When logging into Web Messaging or an IMAP account the user will be able to view all mailboxes on the IMail Server. When using a POP3 mail client, the user is logging into a particular single mailbox on the server. Keep in mind that the folders that Web Messaging and IMAP mail clients are able to view are actually .mbx files (or mailboxes) on the IMail Server.

With most POP3 mail clients, you can set up an additional mail Account with the user login as userID-submailbox@domain.com -- using the same password as their normal userID login. This would log the user into the sub-mailbox to retrieve messages from the server.

If your user is using Outlook Express there is a rule option that can forward spam email from the sub-mailbox on the server to a folder configured in the OE client, without having to login to the sub-mailbox account.

Go to Tools>Message Rules>Mail: scroll to the condition 'Where the message is from the specified account'. Check this condition.

In section 3 - 'Rule description', click on underlined value, select the UID-spam account you created.

In section 2 - 'Select actions for your rule', check 'Move it to specified folder'.

In section 3 - click underlined value, select the spam folder, click ok then ok again.

Outlook Express will now receive the messages from the UID-spam account and will forward them to the spam folder created in the user's POP3 account, viewed when logged in as UID@domain.com.