How to manually backup and restore the IMail registry

Product: IMail and Ipswitch Collaboration Suite
Version: All

Problem: I want to back-up and/or restore the IMail registry.

Solution: To export the IMail portion of the registry from the command line see:
IMail - How to backup the IMail registry from the command line

The registry can manually be copied by completing the following steps:

  1. Click on Start | Run, type in "regedit" and hit enter.
  2. Go to the path: HKEY_LOCAL_MACHINE\Software\Ipswitch\IMail
  3. Then, click on REGISTRY and select "Export Registry File". Give the file a name. The Export Range should be selected branch.  The selected branch field should show the following:  HKEY_LOCAL_MACHINE\Software\Ipswitch\IMail
After ensuring this, click on Save.

This will save all the user names and passwords for all of your domains that use the IMail user database.

If you should ever need to restore the copy of the registry follow the steps below:

You can double-click the .reg file in Windows Explorer, or:

  1. Make sure a copy of the registry file is on the server.
  2. Then on the server, click on Start | Run, type in "regedit" and hit enter.
  3. Then, click on REGISTRY and select "Import Registry File". Select the copy of the registry file on the server.  The existing IMail hive of the registry will be overwritten with the file you saved.

Important: stop and restart the SMTP service after the change. If you are running version 8 or later, you should also stop and restart the Queue Manager service.

Document #: IM-20030319-DM01.htm
Revision Date: 04/21/08