What is a service agreement?

Question/Problem: What is a service agreement?

Answer/Solution: Service Agreements allow you to receive unlimited telephone and email support and major product upgrades for twelve months. If you already have a registered product you can purchase a Service Agreement for your product online, through an Ipswitch authorized reseller or by fax. Upon purchase of a Service Agreement, you can download the latest version of your software online at our myIpswitch.com using your username or registered email address and password.